Frequently asked questions
ABOUT PRODUCTS
What are your candles made of?
Our candles are crafted from a soy wax blend and cotton wicks for a clean, stable burn.
Are your candles decorative or functional?
Our candles are designed as decorative art objects for home, but they are also fully functional and can be safely burned when used as directed.
Do the candles burn evenly?
Yes. Each design is tested to ensure a smooth, even burn.
Are your candles safe?
Yes. All materials are non-toxic and selected with safety and quality in mind.
Orders & Shipping
Are your candles made to order?
Yes. All our candles are handmade and created individually for each order.
How long does it take to make my order?
Since each candle is handcrafted, production usually takes 1–3 business days before shipping.
When will you ship my order?
Once your candle is completed, it will be shipped immediately. You’ll receive a tracking link by email.
How long does delivery take?
US orders typically arrive within 3–7 business days after shipment. International delivery times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout.
Products Care
Do candles melt easily?
Our candles are made from a low-melting-point wax. Therefore, we recommend placing them in a cool environment.
Where should I place my candle at home?
For best results, keep candles:
• away from direct sunlight
• away from fireplaces
• away from radiators or other heat sources
This helps to preserve the shape of the candle.
Returns
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging.
How do I start a return?
Please contact us with your order number, and our team will assist you.
Can I change or cancel my order?
Orders may be modified or canceled before shipping
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay.
Support
How can I contact you?
Reach us at support@amestudio.com. We usually respond within 24 hours.